FAQs

YouCam Online Editor  is a powerful all-in-one AI photo enhancer and upscaler that lets you transform photos, fix old, blurry images, remove backgrounds, erase objects, create HD images, and much more. Sharpen, unblur, and upscale images with the power of AI.

AI Enhance
Restore and enhance your photos using the power of AI. Fix blurry photos, reduce noise, repair old photos, and sharpen facial details in a tap.

AI Removal
Powerful AI removal lets you remove the backgrounds in your photos so you can have assets that are easy to edit how you like. Plus, erase any unwanted objects in your image to clean up your photo, remove photo bombers, and any other objects as you like.

AI Colorize
Magically restore color to black and white images with the power of AI with the AI colorize feature. Breathe life into your old images in a snap.

API units can only be used for API calls.

Purchasing the 'Pro' or 'Plus' plan, or credits, does not provide API access.

Commercial use is only allowed for Pro subscribers and for images generated using API units.

For more information, please refer to our Terms of Service: YouCam Terms of Service

We apologize for the technical issue with the Facebook Connect login that has affected your experience on YouCam Online Editor.

Due to this issue, customers who typically log in using their Facebook account may experience difficulties accessing their accounts. We sincerely apologize for any inconvenience this may cause.

To ensure uninterrupted access to your account, we strongly recommend that you re-register for our service using alternative methods such as email or Google login.

If you have previously registered with Facebook, please follow these steps:

1. Register for our service again using an alternative method (email or Google login).

2. Reply to this email with:

1) The email address used for Facebook.

2) The email address of the newly registered account.

3. Our team will promptly migrate your old account data back to your new account.

Photos uploaded to YouCam Online Editor are temporarily saved in our server and are not made public anywhere else. If you use the Share feature, your images could be publicly available depending on how you choose to share your images. All images will be deleted from our server after 7 days, even if you use the share feature.

Get a subscription YouCam Online Editor to download images without a watermark.

The preview page usually has two output resolution options.

General enhancement resolution which scales original resolution two times.

Best Quality enhancement resolution which scales original resolution four times.

However, both types of enhancement will not exceed the maximum output resolution of 4096*4096.

For the best results, you can use old, blurry, or low-resolution portrait photos, product images, or landscape pictures. YouCam YouCam Online Editor is the best photo enhancer to turn your old pictures into ultra-sharp high-resolution images.

You may have uploaded an unsupported format. Please try again with a supported format: JPG, JPEG, PNG, TIFF, and GIF.

If the problem persists, send the details and screenshots of your issue to: Contact Us

Shared links expire 7 days after creation. If the link is still valid, ensure the URL is complete.

Credits are a digital form of currency that can be utilized on the YouCam Online Editor platform for various services, including downloading images.

These credits are exclusively applicable when using the YouCam Online Editor website.

If a user tries to upgrade the subscription, more credit or unlimited tools may will be granted.

Please check the example below.

Example:

A user purchased a Plus monthly subscription plan ($9.99) on 2025/3/1 and would like to upgrade to Pro yearly subscription plan ($69.99)  on 2025/3/15

New Plan:

The user needs to pay: $60.00

Upgraded calculation:

$69.99 -  $9.99 = $60.00

Credit provided to user with new plan:

200 credit (300 credits – 100 credits) on 2025/3/15

We have two different pricing types (1) Subscription & (2) Pay-as-you-go

(1) For subscription, you can choose either a monthly plan or an annual plan. For example, if you subscribe Plus monthly plan, the system will assign 100 credits to you and charge $9.99 for the monthly plan.

If you subscribe Plus annual plan, the system will assign 100 credits every month and charge $39.99 for the annual plan.

If you didn’t spend all of your monthly credits this month, don’t worry, our credits can be used within 60 days after you get them.

(2) As for pay-as-you-go, you can use the credits that have a one-year validity period but the pricing may be higher than the subscription plan.

For the AI avatar, there will be a different pack plan ( To generate different amounts of avatar images) which is different from the pricing models above and you can check which pack you need for the AI avatar when accessing the AI avatar.

PS: The pack plan can’t be divided into two small pack plans. So when you buy the pack plan for the AI avatar, you will have to use it all at once.

Everyone can enjoy the service for free, but all enhanced images will have a watermark. Try out our enhancement tool to see if it meets your expectations. If you are satisfied with the results, you can get a subscription plan for the best experience.

You can purchase a subscription with a credit or debit card (Visa/Mastercard/JCB/American Express, etc), PayPal, Apple Pay and other methods*.

Note:
Supported payment methods may not be the same in different countries/regions. For more information, please refer to payment vendor’s documentation: Payment methods | Documentation | 2Checkout

If you have any other questions, please email our support team

To upgrade your plan:

1. Visit YouCam Online Editor.
2. Log in to your account (Email, Google or Apple)
3. Tap My Account > Account > Upgrade
4. Choose your desired upgrade plan.
5. Tap Upgrade

Note:
- You only need to pay the difference.
- Your new subscription plan will replace your old plan and start a new subscription period from the date of upgrade.
- If you want to downgrade your plan, you need to cancel your subscription and choose the new plan you want to purchase. See “How to cancel my subscription?” for more details.

To cancel your subscription:

1. Visit YouCam Online Editor.
2. Log in to your account (Email, Google, or Apple)
3. Tap My Account > Settings > Cancel the plan, or

1. Visit myAccount to manage your subscription
2. Log in to myAccount by the instruction
3. Click "My Products" page
4. Click on the "Cancel Subscription" button in the subscription you would like to be cancelled.

*After you cancel your subscription you can still use it until the expiration date.

Note:
- Cancel your subscription before the billing date to avoid unwanted charges.
- Subscriptions renew automatically.

If a user tries to cancel the subscription and asks for the refund within 7 days, the refund will be granted(partial refund)

If user subscribes the annual plan and want to cancel it in the middle of the period, the full billing cycle will still be completed. In case of any special circumstances, please contact YouCam Online Editor team.

No, it is not possible to transfer your subscription from one to the other. Subscriptions to Web and the mobile app are different services and run on separate platforms.

To change from YouCam Enhance app to YouCam Online Editor:

• Cancel your app subscription to stop automatic renewal (you can still enjoy your subscription until the expiration date).
• Purchase a new subscription on YouCam Online Editor.

To learn more, refer to Apple's policy: See or cancel your subscriptions

To change from YouCam Online Editor to YouCam Enhance app:

• Cancel your Web subscription to stop automatic renewal (you can still enjoy your subscription until the expiration date).
• Purchase a new subscription on the YouCam Enhance app.

To learn more about canceling subscriptions please see How do I cancel my subscription

For accounts created by email, confirm that you entered the correct email address and password. If you are not sure, or have forgotten your password, please click reset password and follow the instructions. After your password has been reset, please log in to YouCam Online Editor with your new password.

For accounts created using Google, Apple, or Facebook, select the corresponding method to log in. Please note that creating YouCam Online Editor accounts using different sign-up methods are registered as different accounts and cannot be connected, even if those accounts are linked to the same email address.

To change a password for an account created by email, please click reset password and follow the instructions.

After your password has changed, please log in to YouCam Online Editor with your new password.

To delete your YouCam Online Editor account:

1. Log in > Tap My Account > Settings > Delete account
2. When you receive the email to delete your account, open it and click on the link to delete your account.

Note:

• If your YouCam Online Editor account does not have a confirmed email address, you need to add an email address and confirm it before deleting the account.
• All data associated with your account will be deleted permanently.

The YouCam Online Editor team appreciates your feedback and suggestions, you are welcome to email our support team.

If there’s any API-related tech issue, please email our API tech support team.